Important . Phone. You just know when you book tickets that youre in safe hands. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. We look forward to welcoming you on board.. . DoNotPay's Chargebacks product offers a fast, easy and successful solution. I booked flexi tickets with BF last year. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. We also ensure all reviews are published without moderation. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Cabins excellent. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. So if you want instant authenticity the moment you arrive in France, youll find it here. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Its deplorable customer service. Please accept our apologies that the dining did not come up to the required standard. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. Cancellation rules vary according to ticket type. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Evening meal was great and great service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. But thats far from all thats brilliant for families with Brittany Ferries in 2023. These tickets require a 25% deposit at the time of booking. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Then told they were fully booked. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. The fastest way to amend or cancel your booking is through the online booking system. It all screams SCAM! The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. Kind regardsAlison. Realted:- Premier Inn Cancellation Policy. Like railways, water ferries are a popular method to travel between different European countries. We have booked a return ferry crossing to Santander on a flexi ticket. Full payment is required if booking within 60 days of travel. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Would have given 5* if the price had decreased. The shop was small but ok. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Full payment is required if booking within 60 days of travel. We have booked a return ferry crossing to Santander on a flexi ticket. 2023 Trustpilot A/S. You will also not make any amendments to your ticket. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Cancellation: 0 - 13 days before travel. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. I wouldn't use the shower. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Carpet wasn't vacuumed. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Tripadvisor performs checks on reviews. 50% of booking value as cancellation fee. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Hmm. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Loved by our customers Come keep warm and laugh about the summers events with friends around the fire. Kind regardsLeah Brittany Ferries. This means that it's best to avoid needing to cancel your travel booking as much as possible. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. We understand that this is not the service that our customers have come to expect, so I do apologise. Find out how we combat fake reviews. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. brittany-ferries.co.uk Say Hola to Spain in 2023. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Recommended experiences in and around Portsmouth. Standard. Before this, you can only receive a partial refund via a travel voucher. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. more. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. 20/20 per amendment within 4 hours and after outward sailing : . Im starting to wonder? 381. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Kind regardsAlison Brittany Ferries. Would not refund difference or apply to my booking when I phoned. or re book on other date ,,or tell them my situation ,,,thanks in advance. The circumstances were explained with no sympathy shown. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Checking in, restaurant,cabins. No doubt I'll be told to claim on my insurance again! I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. Flexi : Free amendments up to 4 hours prior to outward sailing. Just a suggestion.The bars on your ferries do not serve any craft beer at all. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. more. But much better than Galicia. Lets have a look at different types of tickets. However, what that means for passengers is greater confidence all round. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. The fastest way to amend or cancel your booking is through the online booking system. For a better experience, please enable JavaScript in your browser before proceeding. If you are exempt and have a doctors letter it will not be accepted. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? Have a Flexi ticket booked for end July and need to amend. How is one supposed to contact this company? If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Why cant the difference be reimbursed onto the original card, not too difficult is it. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. No reduction in ferry price because of this. Tripadvisor performs checks on reviews. We have Brittany Ferries bookings for late July (a Flexi ticket). Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Please accept our apologies. We have helped over 300,000 people with their problems. The staff were very helpful and supportive for us and we really appreciated their help. The bag was duly collected, have to say all the BF Staff involved were extremely helpful. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Maybe try searching. Fees are in addition to any price increase that may apply. read more. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or reservations@brittanyferries.com. Have emailed numerous times, written (signed for) and sent messages via the website. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. Brittany Ferries also charges cancellation fees on its tickets. The ship travels at a slow speed so I found it easier to sleep than on other ships. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Since 2017. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. MH. If you need help or advice, its readily available. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Brittany Ferries General Ferry Booking Terms and Conditions. May 5, 2020. Dear Mark, Thank you for your review. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. #1. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Kind regardsAlison. Why not credit the original card? hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. Much better. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. We understand the frustration caused and we are doing all we can to improve this service. This is the version of our website addressed to speakers of English in the United States. Online. Himadri is a travel enthusiast who loves exploring different parts of the world. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. We travelled home on the new ship Salamanca from Bilbao. I've had to rebook yet another crossing without using the voucher. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. You will get your refund after your cancellation fees are deducted. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. Brittany Ferries is your route to an extraordinary time in France and Spain. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Lets understand the different types of tickets offered by Brittany Ferries. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. A great accolade and one thats a particular honour, as it was voted for by passengers. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. No kettles in cabins. Flexi 165. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. . Would not refund difference or apply to my booking when I phoned. 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