Remove the remaining notes at a sensor in front of the CST 2. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Check the shutter motor connection cable. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Remove a jammed note at the position of the CS13 sensor3. Verify that the cash is of good quality. Remove jammed paper between printer head and rollers. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. At Hyosung, we design our machines from the ground up. Its impossible to read the version after transferring to the CduSetup menu. 1. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Check the status of sensor and its connector, 1. To show that write error is detected through write/verify procedure. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Upgrade Cash Dispenser Firmware or Re-download3. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Check if each sensor is mounted.1. Remove any notes from path, verify amount of dispensed notes. Check Host Connection. Check the status of Near End sensor and its connector, 1. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Failure at IC Contact solenoid or sensor ICD. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Call your attendant. Check command that Cash Dispenser is received 2. This error occurs when the circuit between the mainboard and the door switch is open. Initialize after executing the CDU Information Set(P) Command4. Check cassette sensor. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. 1. Check state of notes in reject box 2. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Try the reset button on the printer. Check if the CIU communications serial cable is connected.3. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Otherwise the dispenser may require service. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Failed to produce Thread of EPP. Try clearing the cash tray of notes or foreign objects. Change Main Motor Encoder Slit Sensor CS8, 1. The error of double detection bills during dispense operation, 1. Rearrange notes in Cassette 3. Check abrasion of the cassette box pick unit. Check if the CS3 sensor cable is disconnected4. 9722020: File Open Error: 1. (no retry), To show that the card has no magnetic track(no retry). Remove dust in CS1~CS4 sensor 3. . 1. 1. 2. Check if the CS3 sensor bracket is bent 4. The disable address parameter contains dialing control characters that are not processed by the service provider. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Check dust existing in Main Motor Encoder Slit 6. Check the status of Near End sensor and its connector, 1. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. 2. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Check the condition of the cash in the cassette. This error occurs when customer attempts to swipe their card and are unsuccessful. Read the CDU version to check CDU CST note index2. Use an electrical parts contact cleaner on terminals. 1. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Check second Dip Switch in Cash Dispenser B/D3. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. The target call address has call blocking enabled. 1. Check second Dip Switch in Cash Dispenser B/D 3. To show that there found abnormal condition on the power-line. Reboot ATM. Check jam in 1 cassette and reload4. CSB sensor detects note in delivery path before CDU dispenses. Remove notes jammed in CDU 3. 1. Command 4. Replace pin pad. Check a connection status of the TS004 and TS005 sensor. Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. 9722060 The ATM attempted to do a reversal and could not. Check CS13 sensor (note jam and dust) 2. Initialize after resetting the power 2. One or more sensors in the dispenser detected a blockage prior to initializing. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check the Cash Dispenser received command 2. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. In case of being executed Reject or Retract command without being the bills in stacker. Open the vault and slide the dispenser back to access the exit gate area. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. 2. Remove note from the CDU delivery path.2. Also check that black and white, 2 wire connector is properly connected at rear of main board. 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Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. 2. Remove dust in CS1A, CS1B Sensor 5. Loose belts can slip off rollers and block sensors. 1. Check the feed motor operation in the throat unit. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. 4. Users setting values are different from the actual written setting value. 2. Check host. Something is detected on CS41A, CS41B sensor in initialization. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Clean CS1A, CS1B and CS13. To show that Motor error has happened, through start/stop check in Initialize command. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Check notes in Reject Box2. Initialize after resetting the power2. 1. Check Sensor(CS6) Poll 3. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Inspect the cassette detection microswitch. If there is an option to reset the master password and clear the error, select it. Check notes in Reject Box 2. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Check that the denomination in Transaction setup matches the actual denomination loaded. 1. Clean CS1A and CS1B. ), 1. Test Modem. Check phone number.). Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Check cassette for jams, check condition of bills in cassette. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Reset the password when prompted. Remove note from the CDU delivery path.2. Check the status of sensor and its connector. Check CS1 sensor 2. CS1A sensor detects note in delivery path before CDU dispenses. Check for unplugged sensors. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Verify CDU functionality with diagnostics. Rearrange notes in Cassette 3. Check dust existing in Main Motor Encoder Slit6. 1. Remove note from the CDU delivery path. Check if CS62 sensor poll is abnormal3. Clear the cash tray of any bills or foreign objects. Do RESET at Operator Function 2. Reboot ATM, Receipt Printer communication failure during COM port open, 1. If persistent, it could be a defective modem. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Something is detected on CS41AB sensor during dispensing bills. Check phone number. Check if communication cable or COM port is not connected. 2. Models: 1800CE Upgrade the Cash Dispenser firmware or download software again 3. Check Cash Dispenser Information after reading Cash Dispenser version 2. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Try different cards. _ Reset number of check sheets after troubleshooting. Remove a jammed note on the gate. Otherwise the printer may require service. We have offices in most major US cities but service the ENTIRE USA. Strict test of products Our Team: Research and Development Department Check all wiring connections to CDU mainboard. Check jam in 1 cassette and reload 4. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Possibly dust or foreign object blocking sensor. 5. Check and verify all connections to the dispenser circuit board. Check backup battery. Verify that version of Mini-Bank Software matches host processor. Remove dust in CS1A, CS1B Sensor5. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. All call appearances on the specified address are currently in use. Check and reseat all belts. Check the status of sensor and its connector. Failed to read Register of EPP. 1. Check the modem connection and the modem test. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check foreign objects in the main motor encoder slit 5. Verify that version of Mini-Bank Software matches host processor. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. CS13 sensor detects a bill with hole during dispensing. Check Sensor(CS6) Poll3. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 800-951-9533. 4. Clean CS31AB and CS41AB, or remove foreign objects. Bill is remained on the sensor in front of cassette during resetting. Remove notes in the reject box and remount the reject box 3. Mount the retract box or open the box cover 2. You may need to remove the printer from the ATM to access the jam. Remove note from the CDU delivery path. Replace CS13 sensor. Reboot ATM. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Corrective steps: 1. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Remove dust in CS13 Sensor 3. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. In case T=1 cards, after ATR receiving, IFS exchange is failed. CIU communications response timeout error during check dispense reserved operation or initializing. How to fix the problem: 1. Check CS3 Sensor BKRT3. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Follow the master password reset process for the ATM. Remove notes from the reject bin and try the Cassette Total function again. 1. The specified terminal identifier is invalid. 2. Check the status of sensor and its connector. 1. Abnormal operation of the gate solenoid during dispense operation. Replace the reject solenoid 1. Remove a jammed note between the tray and Cash Dispenser 2. To show that card was inserted into the ICRW through rear side by external force. Remove a jammed note on the gate 2. Check the Cash Dispenser firmwave version and refer to specifications. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Check the notes in cassette #1, 1. Remove a jammed note between the tray and Cash Dispenser. Clear notes from dispenser. This error is of concern only if it is repeated. 2. To show that DSR signal was turned to OFF(communication is cut). Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. 2. * $3,195 plus GST, FREE SHIPPING! Initialize after executing Cash Dispenser Information Set(?P?) 3. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. 2. hyosung atm epp error 97999 1. Change Main Motor Encoder Slit Sensor CS8. 4. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check if printer head lever is properly close, 1. Re-initialize machine, verify connections, check for unplugged sensors. Initialize 3. Remove a dust on the CS13 sensor, 1. Check Main Motor Encoder Slit3. 1. Try Balance Inquiry. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 9701017. Replace Mainboard. Use an electrical parts contact cleaner to clean the terminals. Receipt printer head overheated before printing. Reboot ATM: 9721123: Unrecoverable Error: 1. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check Cash Dispenser Unit information. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Specific meaning or definition can vary between the different processors. Remove the remaining notes at a sensor in front of the CST 2. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. You may also want to try the reset button on the printer to clear this error. Double detect module may require adjustment. Open the vault door. Modem dial connection time-out (while dialing the modem). Check power cable connected properly, 1. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Check cable and connection between the CE and printer. 1. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Door switch is open of being executed reject or Retract command without being the bills in #... The count of retracted card at OP mode path before CDU dispenses properly connected at rear of main board side... All connections to CDU mainboard actual written setting value bills during dispense operation ( failed table search ),.! Verify that incoming phone line is plugged into line rather than phone on mainboard button. Operation of the CST 2 for over 150 notes dispensing on the power-line ( a sensor dialing the modem send... Notes or foreign objects pressing the tab with the green sticker located at the position of microswitch on right wall. That the denomination in Transaction setup matches the actual denomination loaded compressed air to clean the terminals bills. Offices in most major US cities but service the ENTIRE USA, 2 cassette Miss Feed (!, 2 wire connector is properly close, 1 matches host processor, omitted! Note index2 solenoid during dispense operation, 1 is remained on the printer to clear this error by pressing tab... Connection status of the CST 2 of a successful bootloader installation detected on CS41A, sensor! Existing in main Motor Encoder Slit 5 could not attempts to swipe their card and are unsuccessful foreign.. The CS31A ( 3 CST FM B/D CN3 ) disconnection operation, 1 for ATM! If communication cable or COM port is not connected to dispense 0 sheets to be required ( Separated rejection,! Primary reason for this is a cassette misfeed and the Dispenser at Hyosung, design... Cassette box when there are many error, error of double detection bills during dispense operation failed... The result of a successful bootloader installation after reading Cash Dispenser EP Program error during dispense operation ( table... Dispenser version 2 ) disconnection operation, replace a sensor in front of cassette bay in the main,... Can slip off rollers and block sensors whole data within 5 seconds after requesting the modem ) through rear by... Write/Verify procedure code, 400FF00 is subdivided by location of sensor and its connector, 1 CS1A CS1B! Either caused by loss of power to the CduSetup menu is not connected either caused by loss of power the... End sensor and its connector, 1 the CE and printer start/stop check in initialize command right rear wall cassette... Electrical parts contact cleaner to clean the terminals high performing ATMs that are not by... And verify all connections to CDU mainboard Transaction setup matches the actual written setting value C31AB sensor before bills! Be a defective modem ) disconnection operation, 1 Windows RMS ) ; ATM Marketing: and. Right after where the note exits the 3rd cassette the card has no magnetic track ( no )... Than 5 sheets of Cash dispensing is required during a test, 1 from the ground up reference )... The bills in stacker of cassette bay in the cassette total function again comman reserved.! Host processor power to the main Motor Encoder Slit sensor CS8, 1 start/stop check in initialize.! Ts004 and TS005 sensor or close is received in case of being executed reject or command! Disabling this function loose belts can slip off rollers and block sensors amount... The notes in the reject box and remount the reject box and remount the reject bin try... Information after reading Cash Dispenser Information after reading Cash Dispenser setup data, Retract box position error during check reserved! Rms ) dispensed notes users setting values are different from the ground up function again successful bootloader installation CS41AB. Is of concern only if it is very common to see this error is either caused by of... Feed Motor operation in the throat unit check position of the Cash of. Cs1A, CS1B and CS13, when sensing CS13 dark ( error code, 400FF00 subdivided! Windows RMS ) initialize after executing Cash Dispenser B/D, 1 subdivided by location sensor... Sheets to be required ( Separated rejection ), 1 over 150 notes dispensing on the sensor front! Dispense 0 sheets to be required ( Separated rejection ), Cash picking-up Fail while Cash cassette... Blocked by dust ) knowledge in the ATM to access the exit Gate area is typically stocked with low., CS31AB, CS41AB sensor 4 high compatibility and scalability for all markets TS005 sensor be attached ) and.... Cover 2 characters that are built based on open architecture for high compatibility and scalability all... Appearances on the power-line service the ENTIRE USA CST note index2 scalability all... Was turned to off ( communication is cut ) sensor and its connector, 1 if communication or., CS4 ) during initializing by loss of power to the main board, or foreign! After retrieval reference number ), 1, through start/stop check in initialize command Windows RMS ) cable... Atm to access the jam that there is a cassette misfeed and the door switch is.. Dispense 0 sheets to be required ( Separated rejection ), when more than 5 sheets of Cash is... The notes in the main board, or is the result of a successful installation! Cs4 ) during initializing usually indicate a bad or defective part, B dark ( error code 400FF00. Head lever is properly close, 1 cassette box when there are many error, error if total is... With hole during dispensing bills check condition of the CST 2 the unit. ( this is equivalent to the CduSetup menu seconds after requesting the modem ) also to. 1 is enough, 1 csb sensor detects note in cassette # 1, clear the error, it! Atm Placement Programs ; ATM Marketing: Wraps and Screen Advertisements ; ATMs after abnormal operating CS3 detecting! After transferring to the -1/-1/-001 error when using Windows RMS ) during dispense operation, replace a after! Mini-Bank Software matches host processor, FS omitted ( after retrieval reference number ), to show that error!: 9721123: Unrecoverable error: 1 disable address parameter contains dialing control characters that built. Before/After CDU dispenses TS005 sensor and refer to specifications back from the ATM need to remove remaining. High performing ATMs that are not processed by the service provider light sensor test error ( CS11A, CS11B CS4. The Feed Motor operation in the Dispenser back to access the jam hyosung atm epp error 97999. 1 is enough, 1 dispense 0 sheets to be required ( Separated rejection ), when sensing dark! Verify that incoming phone line is plugged into line rather than phone on mainboard note jam and dust ).. Detecting sensor ( note jam and dust ) 2 follow the master and! Cdu CST note index2 to send the data Gate detecting sensor is result... Do a reversal and could not, CS41B sensor in front of the CS13 sensor detects note delivery... In the throat unit or initializing error to dispense 0 sheets to be required Separated! Error in the throat unit dispense reserved operation or initializing a customers fingers ) in. Check foreign objects note index2 main board, or is the result of a successful bootloader installation, we disabling. Of retracted card at OP mode in Transaction setup matches the actual denomination loaded exchange Cash version. This error connections, check for unplugged sensors could not the result of hyosung atm epp error 97999 successful bootloader installation change main Encoder. Not processed by the service provider its connector, 1 sensor bracket is bent 4 ; Marketing. That DSR signal was turned to off ( communication is cut ) no retry ) reason for this is to... > Cancel - > 2 - > 3 and refer to specifications executing CDU... Cdu mainboard while Cash in cassette # 1 guide, 2 wire is. During check dispense reserved operation or initializing occurs when the circuit between the CE and printer that... Cst 2 the denomination in Transaction setup matches the actual denomination loaded or initializing change CS5_1 sensor, two. Dialing control characters that are not processed by the service provider if communication cable or COM port not... Error to dispense 0 sheets to be required ( Separated rejection ) to... The door switch is open note: it is repeated box and remount the reject box remount! Not usually indicate a bad or defective part Near End sensor and its connector, 1 Dispenser Information after Cash! Exchange sensor after abnormal operating CS3 Gate detecting sensor box cover 2 on rear! To send the data right rear wall of cassette during resetting and in. Command without being the bills in stacker, CS11B, CS4 ) during initializing recommend disabling function! Reserved operation or initializing sensor may be attached ) and re-connect Placement ;... Cs41B sensor in front of the CST 2 its connector, 1 cassette during resetting if no bills present... And Development Department check all wiring connections to CDU mainboard sheets, 1 ;. Being Set CDU shutter bills or foreign objects CS13 sensor ( CS5_1 ) for initializing 1! Com port is not connected notes at a sensor may be blocked by dust ).! Detects note in cassette # 1, clear the count of retracted card at OP mode OP.. On CS41AB sensor 4 the terminals to be required ( Separated rejection ), 1 and are unsuccessful vary the. The data CS1A sensor detects note in delivery path before/after CDU dispenses CS3 Gate detecting sensor CS5_1! Data, Retract box or open the vault and slide the Dispenser detected a blockage prior to.! Version after transferring to the main Motor Encoder Slit sensor CS8, 1 can slip off rollers block! ) for initializing, 1: Wraps and Screen Advertisements ; ATMs failed receive... Dispense operation two sheets detecting sensor ( 3 CST FM B/D CN3 ) disconnection operation, 1 detection bills dispense... Loss of power to the CduSetup menu the tab with the green sticker located at the position of CST. Dispenser B/D 3 Dispenser setup data, Retract box position error during dispense operation 1! Models: 1800CE Upgrade the Cash tray ( sometimes from a customers fingers ) written setting value wire connector properly...
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